Terms and Conditions C168 — A Complete Guide for Every Member

Welcome to c168, Malaysia's leading online casino and sports betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and c168 ("Platform", "we" or "us"). These Terms govern all aspects of your use of the c168 platform, including account registration, deposits, withdrawals, bonuses, games and all services provided.

By accessing, registering for, or using any part of the C168 platform, you confirm that you have read, understood, and agree to be bound by all the terms stated here. If you do not agree with any part of these Terms, you are not permitted to use the C168 platform.

To be eligible to use the c168 platform, you must meet all of the following requirements without exception:

The c168 account registration process is designed to ensure every new member can get started quickly and securely. You are required to provide your full name as per your ID, an active Malaysian phone number, and a strong password during registration.

Once your account is successfully created, you are fully responsible for all activities that occur within your account. This includes all wagering, financial transactions and communications conducted using your login credentials.

• Your account password must contain at least 8 characters, combining uppercase letters, lowercase letters, and numbers.
• Do not share your account password with anyone, including family members or friends.
• C168 will never ask for your password via email, phone, or any other communication channel.
• If you suspect your account has been accessed without authorization, contact c168 support immediately.
• The identity verification (KYC) process must be completed before your first withdrawal is approved.

C168 supports a variety of local Malaysia payment methods to facilitate your deposits and withdrawals. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Accepted Deposit Methods:

• FPX (Online Bank Transfer) — processed instantly
• DuitNow — real-time transfer to a phone number or account number
• Touch 'n Go eWallet — instant deposits 24 hours a day
• GrabPay — available to all active GrabPay account users

Withdrawal Policy:

• The minimum withdrawal limit is RM 50 per transaction.
• Withdrawal requests are processed in under 30 minutes on regular business days.
• Withdrawals can only be made to the same account or e-wallet used for the deposit — this is a security measure to prevent money laundering.
• Members must complete full KYC verification before their first withdrawal can be processed.
• C168 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.

C168 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions set for each offer. You are advised to read the conditions of each bonus carefully before claiming it.

General c168 Bonus Principles:

For each specific promotion, additional terms and conditions may apply and will be stated on the relevant promotion page. In the event of a conflict between the general terms and the specific promotion terms, the specific promotion terms shall prevail.

All games offered on the c168 platform — including Live Casino, Slot Games, Sports Betting and table games — have their own specific rules accessible within each game's interface.

• The outcome of every game is determined by an independently verified random number generator (RNG) and cannot be manipulated by any party.
• Minimum and maximum wagering limits are set for each game and may vary based on member category or ongoing promotions.
• Confirmed bets cannot be cancelled. Please review your bet amount before confirming.
• In the event of a technical disruption during a game session, c168 will use server records to determine the valid outcome. This decision is final.
• For sports betting, odds may change until the bet is locked in. The odds at the time of bet confirmation are the odds that apply.
• Bets placed after an event or game has ended will be considered void and fully refunded.

To ensure a fair and safe gaming experience for all members, c168 strictly prohibits the following activities on our platform:

C168 reserves the right to take immediate action against any account suspected of involvement in prohibited activities, including account freezing, forfeiture of wins, and permanent account closure without compensation.

C168 takes the protection of all members' personal data seriously. All information collected during registration and platform use is stored securely using industry-standard encryption.

Your personal data is used for the following purposes:

• Identity verification and compliance with KYC requirements
• Processing financial transactions (deposits and withdrawals)
• Providing better customer support
• Sending promotional information and exclusive offers (with your consent)
• Compliance with applicable legal and regulatory requirements
• Fraud prevention and anti-money laundering

C168 will not sell, rent, or disclose your personal data to third parties without your consent, except where required by law or necessary to fulfil the service you have requested. For more information, please refer to the Privacy Policy in full.

The c168 platform is provided "as is" and c168 makes no express or implied warranties regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.

• C168 is not liable for any losses resulting from service disruptions, technical issues, or internet connection failures beyond our control.
• Verified game results are final. c168 will not reverse any outcome recorded by the server, except in cases of proven technical error.
• C168 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform.
• The maximum liability of C168 to any member shall not exceed the total net deposits made by that member in the 12 months preceding the claim.

C168 is fully committed to a responsible gaming culture. We believe that online entertainment should remain a fun and controlled activity — not a source of financial or emotional stress.

As part of this commitment, c168 provides the following self-control tools for all members:

For more information on responsible gaming and available support resources, please visit our Responsible Gaming of ours.

C168 reserves the right to suspend or close any member's account at any time in the event of a terms violation, suspicious activity, or for reasonable security grounds.

Conditions that may result in account action include:

• Providing false or misleading information during registration or the KYC process
• Registration or operation of multiple accounts
• Bonus abuse or exploitation of the promotions system
• Activity showing signs of money laundering
• Use of automation software, bots, or unauthorised tools
• Abusive or threatening behaviour towards customer support staff
• Wagering collusion or conspiring with other members

Members who wish to voluntarily close their account may do so by contacting the C168 customer support team. Any remaining balance in the account will be refunded once all relevant investigations have been completed.

C168 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on the C168 website.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest applicable version. The most recent update date is always displayed at the top of this page for your reference.

Your continued use of the c168 platform after any changes are published will be considered your acceptance of the amended terms. If you disagree with the changes made, you must cease using the c168 platform immediately and contact us to proceed with account closure.