C168 believes that online entertainment should be an enjoyable and controlled experience. We provide a range of tools and resources to help members play smart, set their own limits and maintain balance in daily life.
C168 takes member well-being seriously. Here are the key pillars of our approach to ensuring a healthy and balanced gaming experience.
C168 provides a complete suite of self-control tools within account settings — daily, weekly and monthly deposit limits can be adjusted at any time to suit your personal needs.
C168's system automatically monitors betting patterns. If your activity shows signs of risk, we will proactively send you alerts via in-platform notifications.
C168's registration process enforces strict age verification through KYC checks. Only individuals aged 18 and above are permitted to register and use this platform.
C168 partners with local problem gambling support organisations. We provide links and information to counselling services that can help you or a loved one.
C168's self-exclusion option allows you to temporarily or permanently suspend access to the platform. The process is straightforward, immediate, and fully supported by our team.
C168's trained support team is available around the clock to assist you with any responsible gaming concerns — via live chat accessible at all times on our platform.
Need Help?
Reach C168 support via live chat — we are available to assist you 24 hours a day.
At C168, we believe that wagering and online casino gaming should remain a form of entertainment — not a source of stress, financial difficulty or dependency. Our responsible gaming philosophy is not merely words on paper; it is embedded in every aspect of the platform we have built and the way we engage with our members.
As a responsible platform, C168 takes a proactive rather than reactive approach. This means we do not wait for problems to arise before acting — instead, we build systems, tools, and a culture that encourages all members to play within their limits and enjoy a healthy experience from start to finish.
We understand that not everyone has the same level of self-control, and life circumstances can change at any time. That is why C168 provides a comprehensive support network — from technical control tools to access to professional counselling services — so every member always has the options and assistance they need.
Our Core Principles: Responsible entertainment begins with conscious choices. C168 is committed to ensuring every member has the information, tools and support needed to make smart gaming decisions every day.
C168 provides a complete suite of self-control tools, easily accessible directly from your account settings. All tools are designed to empower you — not to limit your enjoyment, but to ensure you always play within a comfortable range.
Set the maximum deposit amount you can make within a daily, weekly, or monthly period. This limit takes effect immediately and cannot be increased within 24 hours of the change being made.
Set a maximum duration for each gaming session. Once the time limit is reached, the C168 system will automatically log you out and remind you to take a break before continuing.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be temporarily suspended to prevent further losses.
Choose to take a break from the platform for 24 hours, 72 hours, 7 days, or 30 days. During this period, you will not be able to log in to your C168 account, even if you change your mind.
A more permanent option — self-exclusion allows you to block access to your C168 account for a minimum of 6 months up to 5 years, or permanently upon request.
You can choose to opt out of all promotional notifications, bonus offers and marketing communications. This option lets you play without being tempted by external offers.
How to Access: All self-control tools can be accessed through the "Account Settings" section within the C168 platform or mobile app. If you need assistance, our support team is ready to help you set up the right controls.
It is important to recognise the early signs that wagering may be becoming a problem. Identifying these symptoms early allows you or a loved one to take appropriate action before the situation worsens. Here are some self-reflection questions to help you assess yourself.
Check in With Yourself — Are You Experiencing Any of This?
Important: If you answered "yes" to two or more of the questions above, we encourage you to use C168's self-control tools immediately and consider seeking professional help. Acknowledging the problem is the single bravest first step.
C168 takes the matter of keeping our platform inaccessible to minors very seriously. Beyond age verification at registration, we encourage parents and guardians to take additional steps to protect their children from online gambling content.
For those who are vulnerable to gambling problems due to health conditions or severe life stress, C168 encourages the use of self-exclusion options or strict deposit limits as effective early protective measures.
Playing smart does not mean you cannot have fun — it means you enjoy yourself in a way that does not affect your life, finances or relationships. Here is practical guidance from the C168 team to ensure your gaming experience remains positive and in control.
If you or someone you know needs help with a gambling problem, do not hesitate to seek support. Asking for help is a sign of strength, not weakness. C168 encourages you to reach out to the following resources for the assistance you need.
C168's customer support team, trained in responsible gaming, is here to help you 24 hours a day via live chat within our platform.
We encourage members who need deeper support to seek registered professional counselling services available throughout Malaysia.
Support groups such as Gamblers Anonymous Malaysia offer a safe environment to share your experiences and receive support from people who truly understand your situation.
Government hospitals across Malaysia provide psychiatric units and mental health services that can assist individuals dealing with gambling addiction on a clinical level.
Remember: Seeking help early is always the better choice. If you feel uncomfortable speaking to someone you know, start by reaching out to the C168 support team in confidence — we'll guide you to the most appropriate resources.
C168 is more than a gaming platform — we are an entertainment partner that genuinely cares about your well-being. Register today and enjoy a safe, controlled and enjoyable gaming experience with the C168 community across Malaysia.